Q. What if I want to return an item?
A. Permission to return merchandise must be secured from our home office in El Campo, Texas within 15 days of receipt of goods by mail or faxing a written request for an authorization number.
Q. How can I pay for my purchase?
A. We accept Credit Cards, Debit Cards, PayPal and Amazon Payments.
Q. Can I choose a future ship date for my order?
A. Yes. You can choose a date if you do not want us to ship UNTIL a future date. However, this does not guarantee that it will ship ON that date. If your ship date comes up and the items are still in production or are not yet available, we may wait on shipping the order until it is fully available.
Q. Can I choose to ship as soon as possible?
A. Yes. In the notes of your order, please state “Need ASAP. Ship Incomplete”. This will tell us that if we are out of stock of an item, ship only what we do have as soon as possible.
Q. Can I cancel my order?
A. You are only able to cancel an order if it has not shipped and it is within 10 days of the day the order was placed.
Q. What is the sizing conversion for the Panties/Diaper Covers?
A. For Panty sizing:
Size 1 22-24 lbs or 1yr
Size 2 25-28 lbs or 2yrs
Size 3 29-32 lbs or 3yrs
Size 4 33-37 lbs or 4yrs
Size 5 38-41 lbs or 5yrs
Size 6 42-53 lbs or 6yrs
Size 7 54-57 lbs or 7yrs
Size 8 58-63 lbs or 8-9yrs
Size 10 64-72 lbs or 10yrs
NB 0-3 months
S 3-6 months
M 9-12 months
L 18 months
XL 24 months
Diaper Cover Size for Style 162
P1 3-5 lbs
Pre up to 6 lbs
NB 0-3m or 7-11 lbs
XS 6M or 12-15 lbs
S 9M or 16-19 lbs
M 12M or 20-23 lbs
L 18M or 24-27 lbs
XL 24M or 28-30 lbs
Ordering online is the fastest method of ordering from New ICM.